Asantya Refund and Return Policy
Effective date: 7 October 2026
Last updated: 7 October 2026
1. Scope
This policy applies to orders and bookings placed through Asantya. It does not limit mandatory rights under applicable law.
2. Problems Eligible for Review
Contact us if an order is not delivered, an item is missing or incorrect, a product arrives damaged, defective, expired, or materially different from its description, a payment is duplicated, or a paid service is not provided.
Depending on the problem, we will arrange an appropriate replacement, correction, partial refund, or full refund.
3. Same-Day Requests
Request ordinary returns and report visible delivery problems on the same day you receive the order. Provide your order number, a description, and photographs where practical.
The same-day requirement does not remove rights concerning hidden defects or longer periods required by applicable law.
4. Product Conditions
Eligible change-of-mind returns for ordinary shopping products must be requested the same day. Products must be unused and retain their original tags, accessories, and packaging.
Prepared meals, perishable groceries, personalised products, and opened hygiene products are normally excluded from change-of-mind returns. Medicines and pharmacy products, where available, may have additional safety restrictions.
These exclusions do not prevent claims for incorrect, damaged, expired, defective, or misdescribed products. Do not consume unsafe food or return medicines without instructions.
5. Return Arrangements and Costs
Contact support before returning anything. We will provide collection or return instructions.
Asantya covers reasonable return costs where the problem is caused by Asantya or its merchant or delivery partner. For an accepted change-of-mind return, the customer pays the return delivery cost, disclosed before the return is arranged.
6. Refund Amount and Method
Refunds are made through the original digital payment method where possible. Any alternative must be agreed with the payer.
If the whole order cannot be supplied because of Asantya or its provider, the refund includes delivery charges for that unprovided order. A partial refund normally covers the affected items and any related charges that should be refunded.
We do not require customers to accept store credit instead of a monetary refund they are entitled to.
7. Same-Day Refund Processing
We initiate approved refunds on the same day approval is completed. Your bank or digital payment provider may take additional time to credit the funds.
Refunds reflect the amount actually paid. Currency conversion by payment providers may affect the amount received in another currency.
8. Bookings and Overseas Purchasers
For car rentals, cancellation deductions may cover fuel already used and time already spent under the conditions disclosed before booking. Unprovided services and unused payment balances are reviewed for refund.
Recipients may report problems, but refunds are normally issued to the original payer. Verification may be required before changing refund instructions.
9. Contact and Review
To request a return, refund, or review of a decision:
Website: asantya.com
Email: support@asantya.com
Phone: +93 711 145 222
Support: 24/7
Address: Khurshid Plaza, Silo Avenue, Khushal Khan, Kabul, Afghanistan