Asantya Privacy Policy

Effective date: 7 October 2026
Last updated: 7 October 2026

1. About This Policy

Asantya provides online shopping and ordering services through asantya.com and its mobile applications. Customers can order available products and services for themselves or for recipients in Kabul, Afghanistan.

This policy explains how Asantya collects, uses, shares, and retains personal information.

Business name: Asantya
Address: Khurshid Plaza, Silo Avenue, Khushal Khan, Kabul, Afghanistan
Email: support@asantya.com
Phone: +93 711 145 222
Support: Available 24/7

2. Information We Collect

Depending on how you use Asantya, we collect:

• Your name, phone number, email address, and account information.

• Purchaser and recipient delivery addresses, contact details, and delivery instructions.

• Location information, including the address or map position you provide and device location when you grant permission.

• Orders, bookings, transaction references, payment status, cancellation requests, and refund records.

• Messages, reviews, and information you send to customer support.

• Device and usage information, such as IP address, device type, app version, interactions, and diagnostic logs.

Digital payment providers process information necessary to complete payments under their own privacy policies. Do not send your card security code, password, or payment verification code to customer support.

3. How We Use Your Information

We use information to:

• Create and manage accounts.

• Process orders, payments, bookings, deliveries, and refunds.

• Identify delivery locations and available services.

• Coordinate with merchants and delivery or service partners.

• Contact purchasers and recipients about their orders.

• Answer enquiries and resolve complaints.

• Improve app performance and customer experience.

• Detect fraud, protect accounts, and fulfil applicable legal obligations.

Where a legal basis is required, processing is based on providing the requested service, legal obligations, legitimate operational interests, or your consent, as applicable.

4. Ordering for Another Person

When ordering for someone else, provide their information with their permission or another lawful basis.

We use recipient details to fulfil the order and resolve related issues. A recipient’s contact details are not automatically treated as permission to send promotional messages.

5. Location and Permissions

Location helps us identify service availability and deliver orders accurately. Device location is accessed according to the permission you grant.

You can change permissions in your device settings. If location access is disabled, you may need to enter your address or map position manually. Features requiring location may be limited.

6. Firebase, Google Analytics, and Cookies

Asantya uses Firebase and Google Analytics for relevant app functions, analytics, and service improvement. Depending on the enabled features, these services may process device identifiers, interaction data, and technical information.

Our website may also use cookies or similar technologies for sessions, preferences, security, and analytics. Where required by law, optional tracking is subject to consent.

You can manage cookies through your browser and permissions through your device. Google’s processing is also governed by its applicable privacy policies.

7. Sharing and International Processing

We share necessary information with merchants, delivery partners, service providers, digital payment providers, and technology providers to fulfil orders and operate Asantya.

We may disclose information where legally required or reasonably necessary to investigate fraud, protect rights, or resolve disputes.

Orders are fulfilled in Afghanistan. Firebase, Google Analytics, and other providers may process information in other countries. Where applicable law requires international-transfer safeguards, the required safeguards must be applied.

8. Retention and Security

We retain information only as long as needed to provide services, maintain necessary transaction records, resolve disputes, prevent fraud, and meet applicable legal obligations.

Account deletion does not automatically erase records required for these purposes. Such records are retained only for the relevant purpose and applicable period. Backup copies are removed through the normal backup cycle.

We use reasonable technical and organisational safeguards. No system is completely secure, so keep your login and verification codes confidential.

9. Your Choices and Account Deletion

You can request account deletion through the option available in the Asantya app. You can also contact support@asantya.com for help.

Depending on applicable law, you may request access, correction, deletion, restriction, or a copy of your information, object to certain processing, or withdraw consent.

We may verify your identity before completing a request. Withdrawing consent does not affect processing that was lawful before withdrawal.

Promotional messages, where offered, can be stopped through the available unsubscribe option or customer support. Necessary order and account messages may continue.

10. Children and External Services

Children should use Asantya only with appropriate parent or guardian involvement and in accordance with applicable law. Contact us if you believe a child’s information has been collected improperly.

Third-party websites and services have their own policies. This policy does not govern their independent activities.

11. Changes and Contact

We may update this policy and will revise the date above. Additional notice will be provided where required.

For privacy questions or requests, contact support@asantya.com or +93 711 145 222. Our support team is available 24/7.