Privacy Policy – Asantya
Effective Date: 06/11/2025
At Asantya, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our mobile application and related services.
1. Information We Collect
When you use the Asantya app, we may collect the following types of information:
a. Personal Information
• Name
• Phone number
• Email address
• Delivery address
• Payment details (for online transactions)
b. Device & App Information
• Device type and model
• Operating system version
• App usage data and crash logs
• Location data (for delivery, car rental, and parcel services)
c. Transaction & Order Details
• Orders you place
• Payment method used
• Order and delivery history
2. How We Use Your Information
We use your information to:
• Process and deliver your orders
• Facilitate payments and refunds
• Provide customer support
• Improve app performance and user experience
• Send order updates, promotions, and notifications
• Ensure safety, prevent fraud, and comply with laws
3. Location Data
Asantya may access your device’s location to provide accurate delivery, car rental, and parcel pickup services.
You can control location permissions through your device settings.
4. Data Sharing and Disclosure
We do not sell or rent your personal information to anyone.
We may share limited data only with:
• Delivery partners and vendors to fulfill your orders
• Payment processors for secure transactions
• Service providers who help operate our platform (IT, analytics, etc.)
• Law enforcement if required by applicable law
All partners are required to protect your data and use it only for the purpose provided.
5. Data Security
We use strong technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security of your information.
6. Your Rights and Choices
You can:
• Access or update your personal information in your account settings
• Request deletion of your account and data
• Manage notification and marketing preferences
• Withdraw permission for location access anytime
To make any such request, contact us at support@asantya.com.
7. Children’s Privacy
Asantya is not intended for children under the age of 13. We do not knowingly collect data from minors. If we discover that a child’s data has been collected, we will delete it immediately.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted in the app and on our website with the updated “Effective Date.”
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:
Asantya Support Team
Email: support@asantya.com
Kabul, Afghanistan
